Snowdon Village
Beam Street
Bristol
BS5 9QY
0117 955 1447

Key Contacts

Principal: Alex Davies

Chair of Academy Council: Brigid Allen

Senco: Clarice Jopling

Email: [email protected]

Complaints

How to raise a concern or make a complaint

Snowdon Village is committed to listening to you and working with you to resolve any concerns or complaints you may have about the academy.

In the first instance, please talk to your child’s teacher/tutor if you have any concerns. They will be able to make sure they understand your concern in order to resolve it informally as soon as possible to avoid the need for you to make a formal complaint.

However, if the matter has not been resolved you may raise it formally.  To do this your complaint should be put in writing. If you would like help to do this, please talk to your academy reception staff, or administration team who will make arrangements for someone to get in touch with you to give you any help you need to create a written summary of your concerns.

Snowdon Village will then review and/or investigate your complaint and this will include talking to you about it in further detail to find out what you would like to happen in order to resolve it.

You will receive a letter detailing the decision and what you should do if you are still not happy with it.  If you need help reading the letter, or any communication from the academy, please speak to a member of the reception staff.

To read the full Complaints Policy, please click here or request a printed copy from reception staff.